Social Pet Hotel
  • Pineville, NC, USA
  • Part Time

Social Pet is Charlotte's best choice for dog daycare, lodging, and grooming. We offer services ranging from group play to activities that provide personalized, one-on-one attention, as well as our Spa offers services ranging from a basic bath, brush and nail grind to a full pup makeover. At Social Pet, our philosophy is to enrich the lives of our dogs, sending them home physically and mentally better than when they arrived.

We are currently seeking candidates for a part time bather position at our Pineville facility. As a Bather at Social Pet, you will be responsible for completing grooming services of the highest quality and to the utmost satisfaction of the parent, while maintaining excellent customer service and positive staff relationships.

Essential Job Functions:

  • Performing basic grooming services including, but not limited to, brushing, bathing, conditioning, cleaning of ears, and the trimming of nails.
  • Ensuring dog/parent needs are met by following parent's instructions or breed standards when performing basic grooming services.
  • Cheerfully greet parents and their pets entering the establishment.
  • Help each parent identify solutions their pet's individual needs.
  • Respond to questions from parents about their pet(s) behavior and experience while under our care.
  • Ensure dog records are organized and current in computer software.
  • Strictly adhering to all Social Pet policies and procedures to ensure the safety of all dogs.
  • Communicating immediately with Manager about any problems that arise and work together to communicate issues to parents and/or staff.
  • Train new Spa staff as necessary to ensure consistency and safety in services performed.
  • Performing daily housekeeping duties in accordance with Social Pet policies and procedures.
  • Completing Daily Grooming Reports to track revenue and sales.

Physical Activities and Mental Abilities Required for this Position:

  • Assisting and Caring for Others - Providing personal assistance to coworkers or customers and personal care to pets at our facility.
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors or coworkers by telephone, in written form, e-mail, or in person.
  • Handling and Moving Dogs and Equipment - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
  • Inspecting Equipment, Structures, or Materials - Inspecting equipment or materials to identify any areas that are in need of, or soon will be in need of, repairs, and communicating those possible repairs to your supervisor.
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work and assist with prioritizing Pet Care Specialists' work demands.
  • Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as maintaining balance in active dog playgrounds (dogs range in size from 2-lbs to over 100-lbs), walking and standing for hours at a time, stooping to clean floors, lifting heavy playground equipment when cleaning, and handling up to 50-lb bags of dog food.
  • Safety, Sensitivity, Identifying and Solving Problems - The ability to tell when something is wrong or is likely to go wrong. Analyze and assess dog play groups identifying potential dog situations by categorizing, anticipating, recognizing differences or similarities, and detecting safety changes in dog play group dynamics. Use your safety and dog training (provided by Social Pet) to prevent or diffuse dog arousal which can lead to aggression.
  • Working Directly with the Public - This includes customer service, intaking dogs, and giving facility tours.

Qualifications and Work Style Requirements:

  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks and being able to follow set procedures and routines.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Initiative - Job requires a willingness to take on responsibilities, challenges, and an eagerness to attend safety and animal care training as well as participate in workshops about being a productive and effective team member.
  • Integrity - Job requires being honest and ethical.
  • Self - Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations.

Skills Required on the Job:

  • Active Listening - Giving full attention to what other people are saying, including Pet Care Specialists and Enrichment Specialists, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
  • Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates and monitoring performance. Developing and directing people as they work.
  • In-house Sales - Knowledge of principles and methods for showing our facility on daily tours.
  • Interacting with Computers - Using computers and computer systems (including hardware and software) to set up functions, enter data, or process information.
  • Monitoring - Monitoring/Assessing performance of yourself or other individuals to make improvements or take corrective action.
  • Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
  • Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Speaking - Talking to others to convey information effectively.

Must have:

  • Experience with and genuine kindness, love, and natural respect for ALL dogs, not just your own or only certain breeds
  • Prior leadership experience in a daycare/boarding facility
  • Strong customer service and communication skills are required, as you will be communicating heavily via phone, email, and in-person daily
  • Social Pet is open 7 days a week and we care for dogs 365 days a year. You must have weekend and holiday availability along with open availability throughout the year
  • Comfort with technology
  • High school diploma or equivalent
  • Bachelor's degree preferred
  • Reliable transportation

Please do not apply for this position unless you have previous bathing experience in a professional setting.

Social Pet Hotel
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